Privacy Policy

ConvertX (“we”, “our”, or “us”) is committed to protecting your privacy and being transparent about how your data is collected, used, and safeguarded. This Privacy Policy explains how we handle information when you visit our website or landing pages (the “Website”).

1. Who We Are

ConvertX is a SaaS platform designed to help Shopify merchants optimize their conversions.

Publisher: Vertigo, operated by Guilhem Teyssier
17A Boulevard de la Capelle, 12100 Millau, France
Email: support@convert-x.app

2. Scope of This Policy

This Privacy Policy applies only to the ConvertX marketing website and landing pages, including blog and content pages. It does not apply to data collected within the ConvertX Shopify application after installation. A separate Privacy Policy governs in-app data processing.

3. Data We Collect

We collect only limited information when you use our Website.

Information you provide voluntarily:

• Email address (contact forms, subscriptions)
• Name (if provided)
• Message content submitted through forms

Information collected automatically:

• IP address (anonymized where possible)
• Browser and device details
• Pages visited and interactions
• Approximate geographic location (country or city)

4. How We Use Your Data

Your data is used strictly for the following purposes:

• Responding to inquiries and support requests
• Improving Website performance and content
• Analyzing traffic and user behavior
• Ensuring security and preventing abuse

We do not sell, rent, or trade your personal data.

5. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Measure Website traffic
• Understand user interactions
• Improve user experience

You can manage or disable cookies directly through your browser settings.

6. Legal Basis for Processing (GDPR)

We process personal data based on:

• Your consent
• Our legitimate interests (analytics, security, optimization)
• Legal obligations when applicable

7. Data Retention

We retain personal data only for as long as necessary to fulfill its intended purpose, unless a longer retention period is required by law. You can request deletion of your data at any time.

8. Data Sharing

Your data may be shared only with trusted service providers involved in:

• Website analytics
• Hosting and infrastructure
• Email communications

All providers act on our behalf and comply with GDPR requirements.

9. International Data Transfers

If your data is transferred outside the European Union, appropriate safeguards are implemented, such as standard contractual clauses or equivalent protections.

10. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time

To exercise your rights, contact: support@convert-x.app

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices.

13. Children’s Privacy

ConvertX is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

15. Contact

For any questions regarding this Privacy Policy or data protection, contact us at: support@convert-x.app